THC Offers Phone Support, Faster Ticketing System

Prospective and existing customers from virtually anywhere in the world can now make a quick call to THC's phone support department and ask about THC's latest web hosting and dedicated hosting offers. According to THC's official support page, their new phone support system works alongside their existing live support system both tailored for level 1 support questions, presales and sales inquiries.

THC implements a three-level support system categorized based on the severity and complexity of the support issues. Level 1 support involves issues surrounding H-Sphere control panel, basic web application installation problems, ticket escalation (for pending tickets) and general technical support. THC's Level 2 and Level 3 support departments caters on more complex software and hardware issues which can now be done through their revamped ticketing system and e-mail support.

Since January THC have been constantly improving its backend for better customer support service. Besides the new phone support offering, they also reorganized their ticketing system for faster response times and flexibility over tickets. Customers can now enjoy better support from THC's customer department.

It is worth mentioning as well that they unveiled new features for their Speedy hosting plan and Rudolf hosting plans that affects new and existing customers. THC also recently created account on Twitter for customers to follow and obtain near real-time web hosting updates and server advisories.

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