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This Is Broken

1 - I can do better 2 - Jury's out 3 - Pretty darn good 4 - Splendiferous 5 - Awesometastic (by 8 people)   Your rating: 1 - I can do better 2 - Jury's out 3 - Pretty darn good 4 - Splendiferous 5 - Awesometastic

Ranked #10885 in Tech & Geek, #217038 overall

Rated G. (Control what you see)

 

It's not just Web sites that can be poorly designed. Products and places can, too. For the good of the companies (they'll make more money), and for the good of the customers (they'll have a good experience), we need to highlight the best of the worst and say, "This is broken!" We're just trying to help!

The Best of 2005 

Broken: Pliers Package
You need pliers to open the package, to get to the pliers!
Broken: Safety Belt Strap Warning
Don't sit on a pillow while reading the phone book?
Broken: Men's Room Sign in Braille
The lowest point of the sign is still more than eight feet above the ground.
Broken: Diversity Logo
They have chosen to place the slogan "Walk the Talk" right above an icon of a wheelchair-bound person. Very clever.
Broken: Digital Thermometer Shape
The pressure from my teeth isn't enough to get a grip on the very smooth, tapered shaft of this instrument.

Automotive Interaction Design Mistakes 

  1. Impractically tiny back seats

  2. Non-standard outside door handles

  3. Impractical clock-setting mechanisms

  4. Relevant information out of reach

  5. Unlabeled controls, identical controls, and non-control controls

The Best of 2004 

Broken: Wine Cork Warning Label
This warning label very clearly warns against letting the cork fly into your eye!
Broken: (Rerun) Playground Design
"If you don't place nice, now, you know what's going to happen..."
Broken: Microsoft Word Spellcheck
I had misspelled the word "categories" as "catorgies." Microsoft Word's spellcheck decided that the phrase "cat orgies" was the most likely replacement!
Broken: Square Toilet
The toilet is square. My butt, like most, is round.

The Best of 2003 

Broken: Bose Radio Buttons
As someone who regularly relies on the snooze button to ease my way into wakefulness, the proximity of these buttons has caused some problems.
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mhurst

About mhurst

Widely credited for popularizing "customer experience" online, I have worked since the birth of the Web to make Internet technology easier to use. In 2002, I was named "one of the 1,000 most creative individuals in the U.S." in Richard Saul Wurman's book 1,000. InfoWorld magazine named me Netrepreneur of the Year in 1999.

I'm also founder and host of the Gel conference (Good Experience Live), which was first held on May 2, 2003 in New York City. And I'm known for founding Creative Good, the world's first user experience consulting firm, which I run with Phil Terry in New York City.

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