Call Center Quality Monitoring - Simple, Effective and Affordable
Ranked #8,072 in Business, #143,354 overall
- low total cost of ownership
- rapid return on investment
- feature sets comparable to more expensive solutions
- passion and commitment of the company behind VO
- large, diverse customer base with 97.5% customer retention
- clear, economic upgrade paths
- reknowned support
please visit us at http://www.csiworld.com
Available Solutions:
Virtual Observer Enterprise - Centralized total or random call recording across multiple locations. Optional features include E-learning, Auto Archiving, Media Encryption, CTI.
Virtual Observer Professional - Single or multi-location call recording with quality assurance feature set including evaluation, screen capture and performance reporting.
Virtual Observer Manager - Small business call recording and basic evaluation feature set.
Virtual Observer Logger - Any size environment, any type of phone system, 100% call recording with playback and optional auto-archiving and media encryption.
Recording Methodologies: VoIP, Analog, Digital/TDM, On Demand, direct phone system integration via API (for example, CMAPI for Avaya, JTAPI for Cisco and Shoretel TAPI).
Current supported phone systems include Avaya, Cisco, 3com, Siemens, Nortel, Mitel, Shoretel and others.
CSI's Virtual Observations Call Center Blog
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We work well with others!
Call Center News Feed
Fetching RSS feed... please stand bySearch Twitter for the latest call center industry talk
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- acquisa
- Umfrage: Was zählt bei der Wahl eines Call-Center-Dienstleisters? http://bit.ly/1FKcbQ
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- netempregos
- Operador de Call-Center Outbound(m/f)- 14h30-18h30 http://tinyurl.com/ycnqtxp #emprego
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- FagunB
- RT @AbeOye: How much would it cost to run a 5 member call center for flood relief operations from B'lore? #floodrelief
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- AbeOye
- How much would it cost to run a 5 member call center for flood relief operations from B'lore? #floodrelief
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- jobs_nrw
- #Essen: Call Center Agent Inbound Vodafone Online-Shop http://jobs-cb.de/q/ges #jobs
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- netempregos
- A Adecco RH recruta para Empresa sua cliente Operador de Call Center de 2ª a 6ªf - Alverca-URGENTE http://tinyurl.com/yc4cwh6 #emprego
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- kompaktsuche_de
- CallCenter In Ihrem Call Center steckt mehr.: Sie wollen auf Dauer sichere Profite erzielen? Frei von Provision.. http://bit.ly/3DfM3H
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- TechOrangeOCJob
- New #job: IT Call Center Rep — MonkeyJar — El Monte, CA•Pomona, CA #jobs #tech
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- netempregos
- Comunicadores Call Center Part-Time - Marques de Pombal http://tinyurl.com/y856enr #emprego
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- netempregos
- A Multipessoal pretende recrutar Operadores de Call Center - 14H-18H e 18H-22H http://tinyurl.com/yemj26k #emprego
Call Center Resources
- Call Center Blog
- Industry news, tips, strategies for call centers
- TMC
- Call Center and related industries news
- crmXchange
- CRM and related industry news
- Digg
- Web 2.0 technology news now includes sports, entertainment, more...
- Google Reader
- The best damn RSS Reader. Period.
- Contact Center World
- This contact center news portal is updated frequently.
- Salesforce
- CRM for businesses of all sizes
Media list for call centers from Amazon
Peter and the Sword of Mercy (Starcatchers)
Amazon Price: $10.88 (as of 11/09/2009) 
Call of Duty: Modern Warfare 2 Signature Series Strategy Guide
Amazon Price: $13.59 (as of 11/09/2009)
Call of Duty: Modern Warfare 2 Prestige Edition Strategy Guide
Amazon Price: $23.09 (as of 11/09/2009)
Wooden: A Lifetime of Observations and Reflections on and Off the Court
Amazon Price: $13.57 (as of 11/09/2009)
Math on Call: A Mathematics Handbook
Amazon Price: $14.60 (as of 11/09/2009)
CSI and Virtual Observer Gear
Virtual Observer Bumper Sticker
Price: 4.25
Virtual Observer Baseball Jersey
Price: 19.99
Virtual Observer Coffee Mug
Price: 10.99
Virtual Observer LogoWear
Price: 18.99
Virtual Observer Head Gear
Price: 19.99
Call Center Gear For Sale
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Virtual Observer Tweets
- virtualobserver
- aka Coordinated Systems
- 106 followers
- 91 following
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- Virtual Observer selected by Nex-Tech for call logging and QA: http://bit.ly/34eIMq
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- putting the finishing touches on a customer success story...then starting first draft of another
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- Enjoying the new Lists functionality...waiting for the first directory of Lists to appear
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- so if #Windows 7 came out today, does that mean Vista was 6, XP was 5, and 2000 was 4. What was 95 -- 3.5?
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- Innovative Reorg: Telecom company Appoints Customers as Heads of Marketing, Tech Support: http://bit.ly/11bkvd
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- Box.net Launches Integration With Salesforce http://bit.ly/2SNJ23
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- created a Wave to discuss how GoogleWave might impact business applications, DM if you have an account and would like to join in
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- created a Wave to discuss how GW may extend/enhance business apps. Let me know if you have a GW account and I'll add you to the Wave.
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- Zappos-Inspired Startup Is All About Men's Pants http://bit.ly/Mfyip
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- some interesting feedback on LinkedIn.com re: social media aggregation: http://bit.ly/3rrLh
by richmarcia
VO stands for Virtual Observer, an exciting software solution for call centers.
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