Call Recording and Quality Monitoring for Call Centers:


- low total cost of ownership
- rapid return on investment
- feature sets comparable to more expensive solutions
- passion and commitment of the company behind VO
- large, diverse customer base with 97.5% customer retention
- clear, economic upgrade paths
- reknowned support

please visit us at http://www.csiworld.com

Available Solutions:

Virtual Observer Enterprise - Centralized total or random call recording across multiple locations. Optional features include E-learning, Auto Archiving, Media Encryption, CTI.

Virtual Observer Professional - Single or multi-location call recording with quality assurance feature set including evaluation, screen capture and performance reporting.

Virtual Observer Manager - Small business call recording and basic evaluation feature set.

Virtual Observer Logger - Any size environment, any type of phone system, 100% call recording with playback and optional auto-archiving and media encryption.

Recording Methodologies: VoIP, Analog, Digital/TDM, On Demand, direct phone system integration via API (for example, CMAPI for Avaya, JTAPI for Cisco and Shoretel TAPI).

Current supported phone systems include Avaya, Cisco, 3com, Siemens, Nortel, Mitel, Shoretel and others.