Call Center Quality Monitoring - Simple, Effective and Affordable
Ranked #7,062 in Business, #138,390 overall
- low total cost of ownership
- rapid return on investment
- feature sets comparable to more expensive solutions
- passion and commitment of the company behind VO
- large, diverse customer base with 97.5% customer retention
- clear, economic upgrade paths
- reknowned support
please visit us at http://www.csiworld.com
Available Solutions:
Virtual Observer Enterprise - Centralized total or random call recording across multiple locations. Optional features include E-learning, Auto Archiving, Media Encryption, CTI.
Virtual Observer Professional - Single or multi-location call recording with quality assurance feature set including evaluation, screen capture and performance reporting.
Virtual Observer Manager - Small business call recording and basic evaluation feature set.
Virtual Observer Logger - Any size environment, any type of phone system, 100% call recording with playback and optional auto-archiving and media encryption.
Recording Methodologies: VoIP, Analog, Digital/TDM, On Demand, direct phone system integration via API (for example, CMAPI for Avaya, JTAPI for Cisco and Shoretel TAPI).
Current supported phone systems include Avaya, Cisco, 3com, Siemens, Nortel, Mitel, Shoretel and others.
CSI's Virtual Observations Call Center Blog
Fetching RSS feed... please stand byPhone Systems Supported by Virtual Observer
We work well with others!
Call Center News Feed
Fetching RSS feed... please stand bySearch Twitter for the latest call center industry talk
-
- iDevChase
- call center partners wanted today by ozcallsolz: Australian contact centre looking to expand and looking for more ... http://bit.ly/apIIVu
-
- Job_Available
- call center partners wanted today by ozcallsolz http://bit.ly/d8NLEV
-
- Looking_4_Work
- call center partners wanted today by ozcallsolz http://bit.ly/duW7CE
-
- OutsourceJobs
- call center partners wanted today by ozcallsolz http://bit.ly/b5YYSJ
-
- Get_A_Freelance
- call center partners wanted today by ozcallsolz http://bit.ly/aygsCK
-
- FreelancersJob
- call center partners wanted today by ozcallsolz http://bit.ly/a3GcxO
-
- workfreelancer
- call center partners wanted today by ozcallsolz: Australian contact centre looking to expand and l... http://bit.ly/aNVP0f #Freelance #Jobs
-
- findjobsonline
- call center partners wanted today by ozcallsolz http://bit.ly/cqO2MQ
-
- MitaLiWorld
- call center partners wanted today by ozcallsolz: Australian contact centre looking to expand and looking for more ... http://bit.ly/9N2DRU
-
- myfreelancerinf
- call center partners wanted today by ozcallsolz http://goo.gl/fb/gmA8
Call Center Resources
- Call Center Blog
- Industry news, tips, strategies for call centers
- TMC
- Call Center and related industries news
- crmXchange
- CRM and related industry news
- Digg
- Web 2.0 technology news now includes sports, entertainment, more...
- Google Reader
- The best damn RSS Reader. Period.
- Contact Center World
- This contact center news portal is updated frequently.
- Salesforce
- CRM for businesses of all sizes
Media list for call centers from Amazon
Educating Nurses: A Call for Radical Transformation (Jossey-Bass/Carnegie Foundation for the Advancement of Teaching)
Amazon Price: $32.00 (as of 02/09/2010) 
Peter and the Sword of Mercy (Starcatchers)
Amazon Price: $12.91 (as of 02/09/2010)
Wooden: A Lifetime of Observations and Reflections on and Off the Court
Amazon Price: $13.57 (as of 02/09/2010)
Telling True Stories: A Nonfiction Writers' Guide from the Nieman Foundation at Harvard University
Amazon Price: $10.40 (as of 02/09/2010)
Secret Diary of a Call Girl
Amazon Price: $5.60 (as of 02/09/2010)
CSI and Virtual Observer Gear
Virtual Observer Bumper Sticker
Price: 4.25
Virtual Observer Baseball Jersey
Price: 19.99
Virtual Observer Coffee Mug
Price: 10.99
Virtual Observer LogoWear
Price: 18.99
Virtual Observer Head Gear
Price: 19.99
Call Center Gear For Sale
Fetching new data from eBay now... please stand by
Virtual Observer Tweets
- aka Twitter
- 0 followers
- 0 following
-
- wouldn't http://greenxchange.force.com/ be a good use for #Wave?
-
- the world can use more ideas like this: http://bit.ly/9yqq0K -- Sign me up.
-
- How Sacred Heart Hospital used call monitoring to achieve major performance gains in their "center of excellence": http://bit.ly/b9MT1l
-
- FastCompany says iPad's killer feature is price http://bit.ly/c54dw1 my question: what b2b impact will the iPad have?
-
- CSI customer Harper Collins in the news for a new tech gadget: http://bit.ly/8q06v2
-
- marketing director speaks on social media and the contact center: http://bit.ly/5Rl6kn
-
- more and more impressed at Lego creativity as my son nears "Lego age": http://bit.ly/4BtFMn
-
- blogged about training options for our call recording system: http://bit.ly/5TCV1i
-
- Update from engineering: Virtual Observer has finished testing for Windows7
-
- found a new marketing blog this morning, ironically after my espresso machine busted: http://www.marketingovercoffee.com/
by richmarcia
VO stands for Virtual Observer, an exciting software solution for call centers.
(more)Explore related pages
How to Find Inexpensive, Hot and New Phone Service- I've made this phone lens to share with you all the information I know about pho...
DSL Internet Rate Quotes Online- If you are ready to move up from a regular dialup connection to high speed Inter...
Voip Broadband Phone Services - Voip Service Review!- Over the past year VOIP phones, which stands for Voice Over Internet ...
