Call Center Quality Monitoring - Simple, Effective and Affordable
Ranked #10,318 in Business, #141,124 overall
- low total cost of ownership
- rapid return on investment
- feature sets comparable to more expensive solutions
- passion and commitment of the company behind VO
- large, diverse customer base with 97.5% customer retention
- clear, economic upgrade paths
- reknowned support
please visit us at http://www.csiworld.com
Available Solutions:
Virtual Observer Enterprise - Centralized total or random call recording across multiple locations. Optional features include E-learning, Auto Archiving, Media Encryption, CTI.
Virtual Observer Professional - Single or multi-location call recording with quality assurance feature set including evaluation, screen capture and performance reporting.
Virtual Observer Manager - Small business call recording and basic evaluation feature set.
Virtual Observer Logger - Any size environment, any type of phone system, 100% call recording with playback and optional auto-archiving and media encryption.
Recording Methodologies: VoIP, Analog, Digital/TDM, On Demand, direct phone system integration via API (for example, CMAPI for Avaya, JTAPI for Cisco and Shoretel TAPI).
Current supported phone systems include Avaya, Cisco, 3com, Siemens, Nortel, Mitel, Shoretel and others.
CSI's Virtual Observations Call Center Blog
Fetching RSS feed... please stand byPhone Systems Supported by Virtual Observer
We work well with others!
Call Center News Feed
Fetching RSS feed... please stand byRamblings from Rich Marcia, Director of Marketing for CSI
Richmarcia's ramblings
- richmarcia
- aka Richard Marcia
- 77 followers
- 71 following
-
- Happy Independence Day - if it's raining, all day long on the History Channel you can watch http://bit.ly/FALOf
-
- thinking of bringing family to the Block for a day this weekend
-
- listening to some Johnny Cash, Eminem, Indigo Girls...not together, unfortunately
-
- spreading the word about our call center software and #ShoreTel - http://ping.fm/8Qc4l
-
- documenting my father's day coffee roasting experience: http://ping.fm/SfWyj
Call Center Resources
- Call Center Blog
- Industry news, tips, strategies for call centers
- TMC
- Call Center and related industries news
- crmXchange
- CRM and related industry news
- Digg
- Web 2.0 technology news now includes sports, entertainment, more...
- Google Reader
- The best damn RSS Reader. Period.
- Contact Center World
- This contact center news portal is updated frequently.
- Salesforce
- CRM for businesses of all sizes
Media list for call centers from Amazon
The Wild's Call
Amazon Price: $0.00 (as of 07/09/2009) 
The Call of the Wild
Amazon Price: $3.19 (as of 07/09/2009)
Darkness Calls
Amazon Price: $7.99 (as of 07/09/2009)
Call Me (Joker's Wild Series)
Amazon Price: $3.60 (as of 07/09/2009)
A Dream to Call My Own (The Brides of Gallatin County, Book 3)
Amazon Price: $9.99 (as of 07/09/2009)
CSI and Virtual Observer Gear
Virtual Observer Bumper Sticker
Price: 4.25
Virtual Observer Baseball Jersey
Price: 19.99
Virtual Observer Coffee Mug
Price: 10.99
Virtual Observer LogoWear
Price: 18.99
Virtual Observer Head Gear
Price: 19.99
Call Center Gear For Sale
Fetching new data from eBay now... please stand by
Plexo list
Search Twitter for the latest call center industry talk
-
- cgx_cus_jobs
- Yahoo! Hotjobs: Call Center Associate-Apple Staffing, Inc.-Arlington Heights,IL-http://hotjobs.yahoo.com/j/JND00B9O7B5 #jobs
-
- dal_oth_jobs
- Yahoo! Hotjobs: Call Center Associate-Apple Staffing, Inc.-Arlington,TX-http://hotjobs.yahoo.com/j/JD8IB56Q02V #jobs
-
- dal_oth_jobs
- Yahoo! Hotjobs: Call Center Associate-Apple Staffing, Inc.-Dallas,TX-http://hotjobs.yahoo.com/j/J5JPGXEWI1C #jobs
-
- DaveChurchville
- Encourage them to contact your program's call center for any additional information they might need.
-
- MasterGunner314
- @korandder Call center, inbound thankfully.
-
- brianrodgers1
- Amelia Center "Bereaved Father's Dinner Group" to be held on August 4th at 6PM Call for info and to save a spot. (205) 251-3430
-
- ameliacenter
- Amelia Center "Bereaved Father's Dinner Group" to be held on August 4th at 6PM Call for info and to save a spot. (205) 251-3430
-
- lax_cus_jobs
- Yahoo! Hotjobs: Call Center Associate-Apple Staffing, Inc.-Glendale,CA-http://hotjobs.yahoo.com/j/JZ1YIQN97TX #jobs
-
- hou_oth_jobs
- Yahoo! Hotjobs: Call Center Associate-Apple Staffing, Inc.-Dallas,TX-http://hotjobs.yahoo.com/j/J5JPGXEWI1C #jobs
-
- aus_cus_jobs
- Yahoo! Hotjobs: Call Center Associate-Apple Staffing, Inc.-Arlington,TX-http://hotjobs.yahoo.com/j/JD8IB56Q02V #jobs
Stocks In The News
- If You Think the Dollar Is Doomed, Read This
- Now's the time to diversify into other currencies.
- 4-Star Stocks on the Upswing
- It can pay to catch rising stars.
- 3 Stocks in a Tailspin
- Will they pull out of the dive, or nose into the dirt?
- Eggs, Cars, and Harems: Your Edge Can Beat the Market
- An investment strategy that gives you diversification, but uses your edge, too.
Gotta have our ESPN...
by richmarcia
VO stands for Virtual Observer, an exciting software solution for call centers.
(more)
