Zappos

You could say: Shop once at Zappos, shop always at Zappos. Once you find out about it, you're hooked! And it's not just me saying that, but so many satisfied customers.

When they started Zappos.com, selling shoes online didn't sound like a very promising idea. I mean, who would buy shoes they cannot see, feel and try on first? And yet, the guys from Zappos.com have managed to turn this to their advantage, by being the first online shoe store to offer the buyer all the needed assistance and support, comprehensive information and exhaustive views of their products and, to top these, they offer free shipping and returns. And fast delivery. In almost all cases it's overnight shipping. They practically bring the store to the customer. Thus you can try the shoes in the comfort of your own home at no cost, without the inconvenience given by fatigue or the pressure to buy.

Did I mention they have an enormous inventory? Zappos.com displays a huge selection of brands and styles - over 1,100 brands and 160,000 styles, totaling over 3,000,000 products (yes, that's right!) available in their warehouse and ready for immediate shipment. Quite impossible not to find there something you like, I'd say . Exactly your size and width and the color you like. They feature hard to find sizes and a wide range of colors.

And they are never closed! Zappos warehouse is open 24/7. So if you want to order shoes at 11 P.M. you'll still get next-day delivery! How about that! It's part of their great customer service policy. So, if you still wonder how they do it, this is the answer: they continuously strive to offer their customers impeccable service.